Refund policy

Which purchases this covers

This policy applies to paid digital services purchased directly on the Taroverie website. Paid membership is not open yet; these conditions will apply when purchasing becomes available. If you purchase through an app store, use that store’s refund process. Your statutory consumer rights remain unaffected.

First purchase: 14-day refund

You can request a full refund within 14 calendar days of your first paid subscription purchase, even if you have tried the included features. This guarantee applies to the first purchase, not automatically to each renewal. We refund the amount actually paid. Any additional rights under law or payment provider rules remain available.

Renewals and payment problems

Cancel before the next renewal to avoid another charge. Outside the first-purchase guarantee, ordinary cancellation during a paid period does not automatically result in a prorated refund. Contact us promptly about duplicate charges, unauthorized payments or problems that prevent you from using the service. We will investigate and arrange an appropriate remedy, including a refund where applicable, without limiting legal rights or payment provider decisions.

Requesting a refund

Email Taroverie.hello@gmail.com with the subject “Refund request”, your account email, receipt or transaction reference, payment date and a brief reason. Do not send passwords, card numbers or private journal text. We aim to reply within three business days. Approved refunds return to the original payment method and commonly arrive within 5–10 business days, depending on the provider and bank.

Your account after a refund

A full refund ends the paid features and future renewals for that subscription. Your free account and saved records are not deleted because of a refund. To request account deletion, follow the Privacy and data page.